Refunds and Cancellations

Can I cancel my Booking before the session starts?
Sure, as long as it is 48 hours before the booking. You can send us an email or use the form on the contact us form. we will refund your amount.
If you wish to cancel within 48 hours of booking, we will contact the Therapist/counselor and they will have to approve the refund.
Why do I need to cancel before 48 hours?
When you book a professional, their Mind Unwynd calendar gets unavailable for your duration, we keep this 48-hour window to keep fair for our professionals so they don’t lose out on other opportunities.
 

Cancellation policy for other cases

  • If you miss your booking session, Mind Unwynd will not be able to provide you a refund. 
    Please add reminders for your sessions.
  • If your professional has not shown up for the session, we will investigate further and process a refund after confirming the legitimacy of the claim
  • If you are not satisfied with the session, Mind Unwynd is not liable to process a refund, all service providers are individual operators and Mind unwynd acts only as a facilitator of the exchange. However we will execute our quality control procedures to make sure satisfactory service is provided to our users.